FAQ

PAPER PRODUCTS

What is your lead time?

For items that are not customized, it is 2-3 working days (5-7 working days during the Christmas season). For customized items, it is 5-7 working days (7-10 working days during the Christmas season). If the items finish earlier than the said date, we will inform you once your package is ready for dispatch.

 

What fonts can we choose from?

The fonts provided in the options per set are the fonts you can choose from. However, if you have specific fonts in mind, please put the specific name on the email, just as long as it is free and downloadable from the website. Google Fonts is a recommended website to check out for more available font options.

 

If we choose a particular design, can we change some elements?

Yes! You can change some colors, or subtract elements from the designs given on this website. However, if the design is altered and completely different from the original, we charge a layout fee of Php 1,000.00.

 

What if we have a design in mind and we want it printed as a paper product?

You can do that as well. Just email us at custom.invitationhouseph@gmail.com with complete details, as well as the design/peg in mind.

 

PAYMENT

What are the payment methods available?

We accept Credit Card/Debit card payments through PayPal, as well as Bank Deposit through BPI, BDO, and GCASH. If you choose Bank Deposit, please email the proof of receipt to orders.invitationhouseph@gmail.com.

SHIPMENTS

How can I change my shipping address?

By default, the last used shipping address will be saved into to your sample store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

 

How long does shipping usually take?

For those who opted for same day delivery, we strive to deliver your items as soon as possible, but cut off for deliveries is 4pm, every Sunday to Saturday.

If it does not say in the description that the item is included for same day delivery, please expect items to be delivered within 3-5 business days within Metro Manila, and 7-10 working days nationwide.

 

What couriers do you use?

For Metro Manila same day deliveries, we use Grab express. For other items, we use LBC.

 

What is your return policy?

If there is an error in your order (especially personalized items), we usually email you to see what we can do with the items. If there is a defect in the item, granted that the issue is brought to our attention the same day the recipient received the item, the return process can be discussed, either by granting a discount, or through store credit. Otherwise, all items are considered sold and we do not accept refunds.

 

How can I track my orders & payment?

After logging into your account, the status of your checkout history can be found under Order History. 

For same day delivery, we will contact you through the information given in your order slip, and we will book the rider for you. The rider will also send you a notice when your items are on the way. If your order was made after 5pm, the items will be delivered the next day.

For items delivered via LBC, we will email you the tracking number for your item.